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Nex-Tech Wireless InfoNet

Freedom Program FAQs

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General Information

What is Nex-Tech Wireless Freedom?

Nex-Tech Wireless Freedom allows users to pay for a device over 1 to 24 monthly payments rather than paying for it upfront. The sales tax will be due at the point-of-sale and then monthly payments will appear on the invoice until the device is paid off.
 

Why choose Nex-Tech Wireless Freedom?

  • Purchase a new device with a low monthly payment.
  • Enjoy the latest technology available by upgrading your device more frequently.
  • Eliminates the need for a long-term contract.
  • Receive a discount on monthly charges. (See Total Share brochure for additional information.)
     

Who is eligible for this program?

To be eligible for Nex-Tech Wireless Freedom, new customers must pass a credit check.
Advance Pay accounts are not eligible.
 

What devices can be purchased with Nex-Tech Wireless Freedom?

All Nex-Tech Wireless smartphones, basic phones, and data units are eligible for purchase under the Freedom Program.
 

How much does Nex-Tech Wireless Freedom cost?

An installment payment will appear monthly on the Nex-Tech Wireless invoice.  There’s no finance fee to join the program. Sales Tax will be assessed at the point of sale. Depending on credit class, a down payment may be required. 
 

The device can be paid off at any point by providing payment for the remaining balance. 

 

Can I add Phone Guard to a device on Nex-Tech Wireless Freedom?

Yes. You can Phone Guard and are encouraged to do so to protect against loss or damage.  

 

I’m an existing Nex-Tech Wireless customer under a service agreement. Can I participate in the Freedom program?
Yes, current customers are eligible to purchase a device under Nex-Tech Wireless Freedom at any point.

 

A fee may be due dependent upon time in existing contract and device type.
 

0-11 Months of service contract completed

            $350 fee for smartphones*

            $200 fee for basic phones*

12-21 Months

            $175 fee for smartphones*

            $100 fee for basic phones*

*In addition, a prepaid shipping envelope will be provided as customer must provide the original device back to Nex-Tech Wireless.

22+ Months of service contract completed

            No fee required

            Device does not need to be turned in
 

What if I do not send in my old device after upgrading early to the Freedom Program?

If the expected device is not received within two weeks, a charge for the device will be assessed to the customer account:

            $200 for smartphone not returned

            $ 75 for basic phone not returned
 

Is Nex-Tech Wireless Freedom available for Advance Pay accounts?
No. Advance Pay accounts are currently not eligible.

Terms and Payments

Does Nex-Tech Wireless Freedom require a contract?

Yes, an installment agreement lasts 24 months, however, this is not a service contract. The agreement is established to confirm the entire balance of the device will be paid off.
 

Can I pay more than my scheduled monthly Nex-Tech Wireless Freedom installment?

No, unless paying off 100% of the device, which can be done at any time.
 

How can I view the remaining balance of my Nex-Tech Wireless Freedom device?

The remaining number of payments will appear on each monthly invoice. Payoff information can be viewed in Online Bill. Additionally, any Nex-Tech Wireless representative can provide a payoff balance.
 

Note: There is not an option to pay additional amounts beyond your monthly payment toward your outstanding Freedom installment balance, unless requesting to pay off 100% of the balance. The device can be paid off at any point by providing payment for the remaining balance. 
 

If my device is lost, stolen or damaged, will I still need to make my monthly payments?

Yes. You’ll continue to be responsible for your monthly payments under the Nex-Tech Wireless Freedom Agreement. We encourage you to sign up for Phone Guard to protect your device.
 

If I voluntarily suspend service to my phone, am I still required to make my monthly Nex-Tech Wireless Freedom payments?

Yes. If you voluntarily suspend service to your device, the installments will continue to be billed.

Upgrades and Returns

What is the upgrade option under Nex-Tech Wireless Freedom?

Each line of service can have only one Freedom Agreement at a time. After 100% of device has been paid off, a new device can be purchased under Nex-Tech Wireless Freedom or a subsidized device can be purchased with a service contract.

At any point in a service contract, a new device can be purchased under Nex-Tech Wireless Freedom. A fee will be due dependent upon time in existing contract and device type.
 

0-11 Months of service contract completed

            $350 fee for smartphones*

            $200 fee for basic phones*

12-22 Months

            $175 fee for smartphones*

            $100 fee for basic phones*

*In addition, a prepaid shipping envelope will be provided as customer must provide the original device back to Nex-Tech Wireless.

22+ Months of service contract completed

            No fee required

            Device does not need to be turned in
 

Is a device purchased with Nex-Tech Wireless Freedom covered under the 1yr Warranty and 30-day return policy?

Yes. Installment devices are covered by these policies.
 

I am eligible for Nex-Tech Wireless Freedom, but I’d rather upgrade my phone under a long-term service agreement rather than an installment agreement.  Can I sign up for a long-term service contract to get a new device if I continue to make my monthly Freedom payments?

No. After 100% of device has been paid off, a new subsidized device can be purchased with a service contract.

 

For additional information, please CONTACT US or comment below @esupport.