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Issuing a Trouble Ticket

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If basic troubleshooting steps have not resolved issues, a trouble ticket may be opened by our customer care team. You may be asked to provide information related to the issue you are having. Please have this information available then CONTACT US.

 

Dropped Calls

Please provide examples that include the following:

  • Service number experiencing drop(s)
  • Date and Time of drop(s)
  • Number you were talking to when the drop(s) occurred

 

No Service/Poor Service

Please provide examples that include the following:

  • Service number experiencing the issue
  • Exact location - Address
    • Driving directions to the location are extremely beneficial as well

 

Cannot Place/Receive Calls

Please provide examples that include the following:

  • Service number experiencing the issue
  • Number you are trying to dial or receive calls from

 

Data Issues

Please provide examples that include the following:

  • Service number experiencing the issue
  • Exact location - Address (if available)
    • Driving directions to the location are extremely beneficial as well

 

Messaging Issues SMS/MMS
Please provide at least 3 examples that include the following:

  • Service number experiencing the issue
  • Handset model
  • Number you are trying to message or receive messages from
  • Date and Time of messages

 

For additional information, please CONTACT US or comment below @esupport.